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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Plan group activities and resources
   • Review available information and identify the needs of the group
   • Generate ideas for activities that respond to identified needs
   • Identify, calculate and document the resources required for group activities
   • Identify and follow up on the need to make submissions for potential sources of assistance and resources within scope of own job role
   • Organise resources according to organisation procedures
3. Coordinate group planning processes
   • Seek opportunities actively for collaborative planning and shared ownership with clients
   • Solicit, analyse and prioritise information about group’s needs and expectations
   • Negotiate the purpose of group activities with the group allowing time and opportunity for individuals to articulate their ideas and wishes
   • Translate purpose of proposed group activity into a set of documented aims and objectives based on input
   • Analyse potential impact on group operation of the values and beliefs of both worker and client
   • Design group strategies that promote effective group operation and take into account specific characteristics of participating clients
4. Manage group processes and conflict
   • Promote opportunities for open dialogue and active listening between group members
   • Encourage and model sensitivity to diverse participants
   • Use strategies to prevent conflict within own role, power and capacity
   • Identify and reinforce the outcomes of positive conflict
   • Clarify and confirm principles and practices of conflict resolution in a group and seek agreement to implement them
   • Encourage acknowledgement of rights and responsibilities and perceptions of all participants in the conflict situation
   • Offer opportunity to all participants for debriefing, support, mediation, consultation and facilitation
5. Evaluate group activities
   • Ensure aims and objectives of the group activity provide the basis for evaluation and feedback
   • Seek feedback from group participants on leadership style, group process, achievement of objectives, other achievements and areas for development
   • Document evaluation information according to organisation procedures and distribute to relevant people

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

planned and conducted at least 3 different group activities for groups with diverse participant profiles, including:

identified the following resource requirements:

financial

human

physical

worked collaboratively with groups to plan activities

facilitated at least 3 different group sessions, each with a minimum group size of 5 people, using the following communication and interpersonal skills:

listening

questioning

effective non-verbal communication

empathetic responding

paraphrasing

summarising

negotiation

techniques for maintaining group cohesion

conflict resolution.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for group work, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

mandatory reporting

privacy, confidentiality and disclosure

records management

work role boundaries – responsibilities and limitations

work health and safety

principles and processes of strengths-based practice

types and purposes of groups in the community services context

types of resources required for group activities, including:

venues

equipment

information materials

administrative support

specialist expertise

dynamics of groups and group behaviour

processes and techniques for engaging in, and managing group planning processes

communication techniques and how these are applied in working with groups, including:

collaboration

conflict resolution

different styles of group leadership

effective non-verbal communication

empathetic responding

listening

negotiation

paraphrasing

questioning

summarising

techniques for maintaining group cohesion

relevant models including stages of group development and stages of change

types of additional support that may be provided to groups, including:

information and resources (internal or external)

individualised services

referrals to further support.

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